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July 20, 2008 Est 1999 Scotland's award-winning independent newspaper
The hidden homeless
Report by Rachelle Money

STANDING IN the shadows of Tradeston is a derelict sandstone building. Scattered across the landings are rolls of fabric, an old Singer sewing machine, boxes of ceramic tiles and children's clothes, rotten and soaked from the wind and rain coming through smashed windows. On each floor there are remnants of life: an old snooker table with a rag draped over it, some blankets covering a chair and scorch marks from a burnt-out fire. Where once people worked, this is now where Glasgow's homeless come to bed down for the night.

Just a few weeks ago this building was so full, homeless people were turning other homeless people away.

On the third floor, underneath the stairs which lead to the roof, is a 10ft by 4ft room, with a tiny window. The room is home to Tracey, 26, and Joseph, 35, who have been sleeping rough in Glasgow for nearly three years.

Just yards away is the Hamish Allan Centre, a Glasgow City Council-run emergency accommodation centre for homeless people. Tracey and Joseph said they have been there many times asking for help. They can't get social security benefits because they don't have an address so they go to the Hamish Allan Centre, where staff struggle to refer them on because there are so few places in the city that can accommodate couples.

"It's a catch 22," said Joseph. "How are you meant to get out of that?" He has been homeless for 18 years after his parents split up and he fell into a cycle of drug abuse and prison, although for the past seven years he has been on the methadone programme.

Tracey and Joseph are victims of a radically-changing approach to homelessness. The council has been working for five years on decommissioning large-scale hostels in a bid to stop the "warehousing" of homeless people, and create smaller, more specialist projects with supported accommodation which help deal with alcohol addiction, drugs and mental health. However, the Sunday Herald has been told these new emergency accommodation services are not being made available quickly enough, leaving the most vulnerable to fend for themselves.

The Sunday Herald spoke to three sources who work closely with the homeless community in Glasgow. They have all asked to remain anonymous for fear of having funding for their projects cut or being reprimanded for speaking out.

A frontline staff member who works with the homeless said the current situation is the worst he has seen in 15 years.

"The public have had the wool pulled over their eyes. I used to be able to put a roof over someone's head and now I can't. Before, I could send someone to Bell Street a male hostel which is now closed; even though I didn't agree with the big hostels, at least I could put a roof over their head for that night.

""The closure of the large-scale hostels means they're being replaced with small projects but we can't access them just now. I'm sending people away to the night shelter, which is going to be closed soon, or telling them to make their own arrangements. There are people skippering squatting in derelict buildings because it's drier than under the bridge."

Our sources have also told us that between 20 and 30 people are being turned away from the Hamish Allan Centre every day. Some are sent to the Laurieston Centre, a night shelter where people can sit on a chair for the evening. It is run by the Salvation Army in partnership with Glasgow City Council, which has funded the project for more than three years at a cost of £5440 a week via the Rough Sleepers Initiative funding. This funding was planned to stop on March 31, but has now been extended to the end of May.

The Sunday Herald has been told that because the Laurieston only operates Monday to Friday, if someone presents as homeless at the weekend and there is no emergency accommodation available, such as B&Bs or hostel beds, they are told to "make their own arrangements" - a direct breach of Glasgow City Council's statutory obligation to offer temporary accommodation.

"It's criminal," said the frontline staff member. "Some of the service users throw a wobbly because then they can be arrested and at least that's a roof over their head."

He added: "When they closed the first hostel, Laidlaw House, we were told they'd bring on small-scale projects with instant access, but we haven't seen one project that's direct access. Some of our service users have to jump through hoops to get into some of these specialist projects and even then there's no guarantee they'll get in."

Major Ivor Telfer, west Scotland divisional commander for the Salvation Army, which runs the Laurieston night service in South Portland Street, said it is regularly at full capacity with around 25 people using the service each night.

"At the Laurieston Centre we help people who are at their lowest. It is a service that's allowed us the opportunity to help people access different services and work towards their own tenancy.

"If we have to stop the service altogether we're worried people will end up sleeping rough on the streets. We've given seven staff members their redundancy notices and we're now making phone calls trying to get the funding we need to stay open. The council has never pulled the wool over our eyes, we always knew our funding was for three years, but we don't want to see it close."

Telfer also said he hasn't been informed of the alternative services to direct people to if the Laurieston closes.

Another source who works for a voluntary organisation in the city, said the threat to Laurieston has sparked "real concerns" over the lack of available emergency beds.

"Without adequate emergency beds people could find themselves in a position where they have to sleep rough, particularly remembering that it was in recognition of the high levels of rough sleeping in the city and the failure of the hostels to address homelessness that heralded the hostel closure programme in the first place."

He said the planning of the hostel closures had been good, but that the delivery of new projects has been too slow.

"It's a political game," he said. "Glasgow City Council has had a lot of money to address rough sleeping, and for the hostel closure, and it wants to show a return that things are considerably better.

"There's nowhere for people to go - no room at the inn - and they end up coming to the Hamish Allan Centre in the morning and the beds are already full, so there's very little point in people going to the Hamish Allan Centre. But then, if they aren't presenting they aren't being counted, so then the numbers look better on paper."

He said these concerns had been raised with Glasgow City Council but that there was "a lot of denial" about the current situation.

An insider at the council said: "I'm not singing the praises of hostels, it's right that they were closed. But they've been closed down without taking into account what's happening on the streets, and without listening to the staff who work closely with the homeless.

"A few months ago you could use around 14 B&B accommodations, and some have been shut down for good reasons, but now they only have five to accommodate all these people in Glasgow and now the Laurieston's closing, it's scandalous. It's getting shut because other services are supposed to be coming online but where are they?

"I'm being told by clients that they have to go to the Hamish Allan Centre where at 9am they might be lucky and get a B&B cancellation; if not, it's back to the Laurieston and if that's full then these people have to make their own arrangements.

"Glasgow City Council has a legal responsibility to house anyone on a temporary basis who are homeless, and at the moment it isn't doing it."

He went on to say the system was "not fit for purpose".

"They created this nightmare. Glasgow is in a situation where the council doesn't have its own housing stock, it has to go to the GHA Glasgow Housing Association or voluntary sector for housing. The whole system is a shambles."

A spokesman for Glasgow City Council said its Street Team has investigated the building where Tracey and Joseph are and identified "most of the individuals affected" and are working to link them in with services.

In response to the allegations made by our sources, the council spokesman said: "The service is still in transition stages and we are well aware that the availability of emergency accommodation is very tight. We are also aware of the concern this is causing. However, we are working hard to deal with this."

He went on to say: "Over the last three months the average number of people referred to the Laurieston Centre, which is open from Monday to Friday, has been 18 a night. In many of these cases we will have met our statutory obligation to provide temporary accommodation and, for one reason or another, the person may have lost this accommodation."

When asked when new services and accommodation would open, he admitted three projects which were expected to open by March 31 had "encountered some difficulties".

"When we became aware that these projects were experiencing difficulties we looked for alternatives and the following will be available over the next eight weeks: "Twenty-one rooms will be available as 24/7 staffed emergency accommodation in the west of the city by the end of April.

"Eighteen rooms will be available as 24/7 staffed accommodation in the south of the city by the end of April.

"Forty additional temporary furnished flats will be made available across the city as part of an arrangement with a private sector landlord. These will be made available during May.

"Thirty additional temporary furnished flats will also be made available in the northwest of the city and will also be available for use from May."

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Posted by: Observer on 10:24pm Sat 29 Mar 08
Labour have managed to throw away so much money on housing in Glasgow it is unbelievable, and with so little to show for it. The Council started this process at the same time as they transferred their housing stock to the GHA at massive cost to the public purse. And the money made available to throw at decommissioning the Hostels too has been extraordinary. But they didn't listen to the staff, and they didn't listen to their trade union, and they brought in outsiders on huge salaries (and in GHA's case from across the globe) who did not know the first thing about Glasgow or about the specific problems it faces. So both the stock transfer and the decommissioning process have been unmitigated disasters, much to the despair of frontline workers, who as the story points out cannot speak up or speak out for fear of reprisals. I do not think that Glasgow will see such a massive boost in funding to tackle the scourge of homelesness and bad housing ever again, and to have wasted this opportunity as the Labour Party have done is to their eternal shame. That is one more reason if anyone has any doubt left never to vote Labour again.
Posted by: Jwil, Lanarkshire on 11:38pm Sat 29 Mar 08
Gordon Brown seems to be more interested in boosting his international reputation in Africa than sorting out these home grown problems.
Posted by: Donald Anderson, glasgow on 6:41am Sun 30 Mar 08
Fools in Marble Halls.
Posted by: angiebobs, nowhere on 8:58am Sun 30 Mar 08
later today I will be at Hamish allan to support someone I know who was refused any help yesterday. When they complained and asked for manager they were asked to leave and threatened with police - NO agressive behaviour or threats of any kind were used! It seems the staff may be under stress at having to continually turn homeless people onto street.
So very interested to read the above article.
Posted by: McSomeone, Scotland on 9:51am Sun 30 Mar 08
The trouble with our politicians today is that none of them have the kind of experience that helps them solve problems, so they find it easier to hide them than address them while putting the blame for their failures on the victims of those policies.

I think the using of outsiders at great cost to advise them is indicative of their complete lack of ideas and experience.
Posted by: ellsbells, scotland on 10:59am Sun 30 Mar 08
Glasgow City Council do not care about the people who use the services, nor do they care about their workers! They do however care about numbers looking good and money saved!!!
They have even recently taken away providing their staff with a sarnie when on training. Staff moral is at its lowest all over Glasgow City Councils departments
Posted by: McSomeone, Scotland on 12:48pm Sun 30 Mar 08
Glasgow City Council do not care about the people who use the services, nor do they care about their workers!


It's pity they can't do as is (or was) done in industry (well what little is left of it) When you start getting a 5% turnover of skilled staff alarm bells start ringing, if it gets to 10% or above heads begin to roll and you start seeing a change in management style.

MBAs know that engineers and technicians have marketable skills and can walk anytime they want so quickly learn to treat them with grudging respect.
Posted by: fishface, Glasgow on 2:06pm Sun 30 Mar 08
Glasgow City Council are an absolute disgrace. How about looking after the poor and homeless instead of throwing money at Buchanan St and Argle St, etc? No, that doesn't look good on their press releases. OK, how about protecting the existing green spaces such as Pollock Park? No, because they need the revenue to keep paying for the press releases.

Criminal.
Posted by: TheCookie, USA on 7:52pm Mon 31 Mar 08
At least you are trying to address a worldwide issue with this article. In Baltimore, Maryland, USA -- they turn a blind eye (or want to):
http://lifeisacookie
.wordpress.com/2008/
03/31/ciao-homeless-
people/
Posted by: John O, Glasgow on 5:51am Tue 1 Apr 08
Hamish Allan would turn in his grave if he new what the Homeless Partnership has done to homeless people in Glasgow. If the people dont fit the services they are out. I hope the Herald will check with the council on timescales for emergency accommodation because I very much doubt if they will be available April and May.
Posted by: Wallace Blake, Glasgow on 12:20pm Tue 1 Apr 08
Well done Rachelle. Thank you for writing an article that shows the reality of the situation for people experiencing homelessness in Glasgow. So much was promised and is still being promised, but these promises are do not help the people who have had to undergo terrible conditions due to the lack of transparency by those impementing the recommissioning process. If these people feel that they have "encountered some difficulties" maybe they should go and have a word with the people on the streets who have also "encountered some difficulties". Maybe they can compare notes as to what encoutering difficulties actually means and the effects these have on the individuals.
I hope that that you will be keeping an eye on developments and will keep acting as a voice for the Hidden Homeless
Posted by: concerned, glasgow on 9:01pm Tue 1 Apr 08
3 long years of the Laurieston at a cost of £5000 per week .What choice for the homeless
Take your chance with whoever is in the Laurieston or slepp on a friends floor. Not much choice. Please ask the Laurieston users what they would like.
Posted by: Annoyed, Glasgow on 10:14am Thu 3 Apr 08
It's the people in charge of the homelessness partnership who should shoulder the blame this messby not having new premises in place prior to closing the largescale hostels.

The millions of pounds spent on void rents and overspends meaning the voluntary sector are picking up the pieces for the ineptitude of the Directorate of the Homelessness Partnership
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